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Meet Team CVM Volkswagen

Click on one of the people below to find out more information.

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  • Mark Heverling
    VW Sales Manager
    Mark Heverling
    (717) 697-9448 ext 230

    Why I work here:  I joined the CVM family because the team atmosphere is what I enjoy the most.  I find the eagerness of my CVM Family to help customers impressive.

    Why you should choose me as your salesperson:  You should choose me because making sure my customers are well taken care of during & after the sale is VERY important.  I will never forget you after your first purchase.

    About me:  Huge beach bum!  Love music, wine, hiking & cooking for friends & family, running & meditation.  I've been in the biz many years making people happy!

    My Superhero Abilities:
    1.Making people smile!
    2.Being positive - after all, attitude is everything...choose yours wisely!
    3.Ability to make up words and get other people to use them

  • Ryan Callahan
    CVM Volkswagen Sales Specialist
    Ryan Callahan
    717-697-9448

    Why I work here:

    That's simple, my passion for Volkswagens and the opportunity I get to make new friends (also known as you - the customers.)

     

    Why you should choose me as your salesperson?

    I promise my product knowledge and real life experience with automobiles will help you make a logical, practical decision.  And of course one of the best deals around!

     

    Why should you consider buying a car from me?

    I'm not in the business to take your money and run!  I get satisfaction out of your enjoyment with your new vehicle.  I love to hear awesome car stories-even if you make them up!
     

    About me:

    Breakfast:  CARS

    Lunch:  CARS

    Dinner:  CARS

    No I don't dream about them.  I'm not obsessed with them by any means.  I do not set time aside to watch MTV top ten videos every morning!

      

    My superhero abilities:

    1.      Fly

    2.      X-ray vision

    3.      Eternal health

    4.      Ability to turn leaves into money

    5.      Ability to be at work on time consistently

     

     

    How you can get in touch with me:

    E-mail: ryan@cvmautopark.com

    Call the dealership: (717) 697-9448, ext. 235

     

    See what everyone is saying about me at www.dealerrater.com/18190


    "I went to both CVM and (another dealer)...the employees at (other) VW were incredibly rude and even though that dealer is 10 miles closer, I will never go back. At CVM Ryan was very helpful and knowledgable without being pushy. I am extremely pleased with my new Jetta and will go back to CVM for as long as I drive a VW."  Melissa P


    "I had a great experience. My boyfriend bought a Volkswagen from the same dealership/employee (Ryan) over the summer. All the staff at the dealership were very pleasant and helpful. I would definitely recommend this dealership (in fact I already have). I received a good deal on the vehicle and on my trade-in. I feel I was treated very fairly."  Melanie G

  • Kurt Bogerman
    Volkswagen Parts Co-Manager
    Kurt Bogerman
    717-697-9478

    Why I work here:

    At first the answer to this question is that because I am an automotive hobbyist, it makes sense to work in this business.  More than that though, is the fact that as an employee of CVM, I am more than just an employee number on the payroll.  CVM and I share history since 1996.

     

    Why you should choose me as your parts manager/consultant?

    As a "parts guy' I bring to the table 15 years of experience with Subaru and Volkswagen Parts.  I make every effort to sell the right part, even if it means spending extra time with you, the customer to be sure we're both on the  "same page."  I strive to communicate clearly and make every effort to bridge the gap between different terminologies (thingys vs. belt tensioner), in order to arrive at the item you need.

     

    About me:

    I've always been curious about machines.  I owe that to my grandfather, who was himself a carpenter by trade, but also an aircraft mechanic in England during WWII.  He would take me to the library where we would check out books about aircraft and automobiles.  He helped lay the groundwork for a lifelong fascination with pieces and parts.

     

    My superhero abilities:

    1.      Hulk fists - SMASH!

    2.      Sleep is for the dead

     

    How you can get in touch with me:

    E-mail: kbogerman@cvmautopark.com

    Call the dealership: (717) 697-9478


  • Becky Hein
    VW Sales Consultant
    Becky Hein
    (717) 697-9448

    Why I work here:

    When I was little, my dad instilled in me an appreciation for cars. That appreciation was expanded on when I worked at Carlisle Events doing public relations for the car shows in Carlisle. I love cars and car enthusiasts. I also love the environment here at CVM. It's like working with a great big happy family of employees and customers.

    Why should you consider buying a car from me?

    I'm not pushy or rude; I am here to help you find what you really want. I want you to be happy in the car you'll be driving every day for the next few (or many) years. Unlike some experiences I have had while car shopping, I think it should be fun and exciting looking for that perfect new (or new-to-you) vehicle.

    About me:

    I started working at Cumberland Valley Motors on Dec. 13, 2010. Before that, I was co-owner of Mike Hein Landscaping, did public relations and marketing, worked in retail, and was a writer and editor of several organizations' publications.

    I graduated from Millersville University with a bachelor's degree in English and from Shippensburg University with a master's degree in communications, and I am a graduate of Cumberland Valley High School.

    My hobbies and interests include photography, horror movies, music, watching football, hiking with our dogs (Kali and Salem), cuddling with our cats (Casper, Paulie, and LC), and hanging out with my husband, Mike, and our son, Alex, who was born in October 2010.

    My superhero abilities:

    I am invincible to negativity - I always look on the bright side!

    How you can get in touch with me:

    E-mail: beckyhein@cvmautopark.com
    Call the dealership: (717) 697-9448, ext. 234

    Call my cell: (717) 226-9002; texting is OK

    Be my friend: facebook.com/becky.hein.cvm

  • Ben Riccardo
    Volkswagen&Subaru Parts Manager
    Ben Riccardo
    717-697-9478

    Why I work here:  Because I love the automotive business and love working for the Ullom Family.

    Why you should choose me as your Parts expert:  I truly have your best interests at heart in everything that I do.  And I will always deal with you fairly & honestly.  I know parts and I can always get you the part you need.

    About me:  I have been in the business for 24 years and worked for CVM for most of it.  I am very self motivated to be the best that I can be at any job I have ever had.

    I have been married for 23 years and have 2 beautiful daughters.  I am also a diehard football fan.  Go Dolphins!

    My Superhero Abilities:
    1. Focused
    2. Empathetic
    3. Loyal
    4. Friendly

  • Dave Rodgers
    Volkswagen Service Manager
    Dave Rodgers
    717-697-9448ext250

    Why I work here:  Someone smarter than I once said?"If you do what you love, you will never work a day in your life."  I love what I do, I love the people I spend my day with, I love to help people, I love a new challenge every day, and Medical School takes way too long to finish and I'm way too old.  If you ask everyone you know, "What is the one best thing about your work?"  Then you took all of those things and put them together?you would have CVM Autopark.

    About Me:  I have lived in this area all my life.  I am a father of 2, grandfather of 1 and have the best wife on the planet.  I am an avid gardener (my backyard has paths of grass between the planted ponds and tropical plants.)  I have over 35 years automotive experience with 11 different brands.  I believe we treat everyone with dignity and respect.

    My Superhero Abilities:
    1.  Dig up over 500 plants every fall just to replant them in the spring so they don't freeze.
    2.  Can spoil my grandson rotten in a single bound and then sleep like a baby.
    3.  I can balance the needs of the customer, the employee & the business with the greatest of care

    How to get a hold of me:
        drodgers@cvmautopark.com
        717-697-9448ext 250 to the dealership
        717-461-2332 straight to the BAT PHONE (aka my cell - call or text me!)

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  • Roger Sowers
    Volkswagen Certified Sales COnsultant
    Roger Sowers
    717-697-9448ext233

    Why I work here: CVM Autopark has a great product lineup with Volkswagen, Subaru & Dodge.  The relaxed country atmosphere makes purchasing new and preowned autos, SUV's & trucks easy and fun.

    Why you should choose me as your salesperson:  Happy salesman make the buying experience most enjoyable.  I love to meet new people and make them new friends.  Helping you to get a new car is just the icing on the cake.

    Why should YOU consider buying a car from me?  I view every transaction as a long term commitment on my part.  Service after the sales is not a marketing slogan but a personal pledge.

    About Me:  I'm married for 37 years to my dear wife, Carol and have three grown children.  We live in the Hershey area because my wife has forbidden me from selling the house and living on a fishing boat. We have been adopted by two tom cats who demand to be fed and fed often.  I volunteer in my local church and have given ten gallons of blood through the Central PA Blood Bank, although not all at once.

    Superhero Abilities:
    1.  I'm a lifesaver
    2.  I turn the gloom of night into the light of day
    3.  I make the impossible into the possible.

    How you can reach me:
    Email:  rsowers@cvmautopark.com
    Straight to my desk: 717-697-9448ext 233
    My cell: 717-460-3099

  • Erik Nordstrom
    Pre-Owned Sales Manager
    Erik Nordstrom
    717-697-9448ext156

    Why you should choose me as your sales expert:  I buy many of the great cars, trucks, vans, and SUV's you will find here (I am SUPER DUPER picky).  I don't have time to play golf or fantasy football - instead I spend all of my time working on changing the way cars are bought and sold.  No one will work harder to find you the perfect vehicle.

    How you can get in touch with me:
    email: enordstrom@cvmautopark.com


  • Mike Page
    General Sales Manager
    Mike Page
    717-697-9448ext201

    Why I work here:

    Where else would I be?  I like to be the best and CVM embodies my own ideals.  I love the challenge and the possibility of something new every day.

      

    Why should you consider buying a car from me?

    I'll do whatever it takes!

     

    About me:

    I started working at CVM in 2003 and have been in the automotive industry since college at Millersville University.  I have a son attending his first year of college.  When I am not working with customers or at the dealership I enjoy reading, boating, fishing, playing with my dogs and watching the Dolphins.

      

    My superhero abilities:

    1.      X-Ray Vision: I can see the possibilities others can't

    2.      I have the patience of a saint, I mean superhero

     

    How you can get in touch with me:

    E-mail: mpage@cvmautopark.com

    Call the dealership: (717) 697-9448, ext. 201


  • Avan Etter
    Volkswagen Service Advisor
    Avan Etter
    717-697-9448ext254

    Avan Etter
    Import Service Consultant

    Why I work here:  I love helping customers with a very courteous and professional attitude.

    Why you should choose me as your Service expert:      I'll find a way to help out in any situation.  I'll inform you of the benefits of each service to be performed.

    About me:      I have 5 kids.  Yes, I said 5.  No twins.  Three of them play soccer.  For fun I work on my Jetta at home.  I also enjoy NFL, NASCAR and beer.  Yes, I said beer.  If you had 5 kids under 11 you would enjoy beer too!

    My Superhero Abilities:
    1. I reproduce alot
    2. I counted to infinty...twice


  • Lexi Hitchcock
    Customer Relationship Ambassador
    Lexi Hitchcock
    866-578-8073

    Why I work here: I don't work here just to get paid. I don't work here just to see the same smiling faces each day. I don't work here to get away.  I work here, to help every single person, including my co-workers, with anything that arises that I may be able to conquer! I may be small, but I am small and mighty in both my words and actions. I choose carefully what I do to take on any obstacles that come my way. Making people happy is important factor to have in life. Who doesn't wanna be a part of that? Also, besides being people friendly, CVM is Pet-Friendly too!

    Why you should choose me as your Salesperson: I won't mess around with your request. I take your needs, wants & budget, all into consideration when helping you find the right car. CVM has been family-owned since the beginning in 1971, and I'm a very family oriented girl so whether it's just you, OR you, the husband/ wife, the kids, & the family pets, I will always be there to support your factors in the car buying process. No task is too big, or too small (like me), to not be completed!
     
    About Me: I'm the mother of a beautiful little girl named Emberly Marie. We have two awesome cats, Luna our Torti, and Cyrus our Siamese. I love video games, movies, wings & bleu cheese, photography, music, Hello Kitty, fashion, hatchback cars, and most of all, my family. I'm always full of energy they say & I always have a smile on my face, and so should you! And if you don't now, you will when you get the experience of purchasing a new car from CVM!

    My Superhero Abilities:
    ?    Enthusiasm Booster! Always in a happy, upbeat mood to make my customers smile.
    ?    Super Creative! From graphic design to discovering ways for my customers to find the perfect vehicle!
    ?    Photographer Extraordinaire! Able to get just the right angle for the best pics!
    ?    Able to eat candy & fast food without gaining a pound! ;)

    How you can get a hold of me:
    ?    The Dealership: 888-609-8193    
    ?    Straight to my Desk: ext 155 
    ?    email: ahitchcock@cvmautopark.com

  • Monique Ullom
    President
    Monique Ullom
    717-697-9448

    Why I work here:  I work here because it is my family's business and I have a great sense of pride in the dealership, our employees and the service we provide to individuals, families and businesses.  I consistently strive to make CVM a place that customers and employees can enjoy. Plus, I believe our dealership is a place where you'll feel like you're part of my family and receive the highest quality products and services.

    About me:  I began my career at CVM in 1971 when I dutifully sharpened pencils at the age of 4.  Eventually I was given a promotion to Director of Marketing Displays which meant that I stocked the brochure racks.  By the time I reached high school I was able to wash cars.  My parents no longer gave me cool titles; I guess they thought I outgrew the need.  After college I became a salesperson, a leasing manager, rental manager, business manager, service advisor, used car manager, new car sales manager, and general manager.  In 2003 I took over the business from my parents and became President of CVM Autopark.  I still sharpen the pencils though.

    My superhero abilities:

    1. I can text, talk on the phone, yell at my dogs to stop barking and smile all at the same time!
    2. I do no evil, as Shakespeare admonishes, "Love all, trust a few, do wrong to none."
    3. I have fun every day.
    4. I am an employer. I am a positive person and positive example. I encourage my employees, give them self-confidence and help them understand our business principles.


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  • Amanda Fraker
    Friend Maker - Money Taker
    Amanda Fraker
    717-697-9448ext 200

    Why I work here: I love having contact with customers and this job is perfect for that. It gives me the chance to get to know our customers better on a personal level. We have some real characters that come in here but they are why I love what I do!

    About me: When I am not at work I love to be outside. I really enjoy fishing with my boyfriend (I always catch more than him!) and taking trips  down the creek in our canoe. When I am not out living life, I try to spend as much time with my family as possible. I have a large family so it is not always easy (some live in North Carolina and Alaska) but it is always fun! My biggest goal in life to is to be happy. I don't have to have a lot of money or a big house, I just want to be happy with who I am.

    Superhero Abilities:
    I am really good at making customers laugh when they are in a not so good mood.  My job title says a lot - friend maker, money taker. It is not easy doing both at the same time!

    You can reach me at:
    afraker@cvmautopark.com or 717-697-9448 ext#200

  • Scott Keyser
    Business Development & Marketing Manager
    Scott Keyser
    717-697-9448ext105

    Why I work here:
    I work at CVM because after buying 4 cars from the dealership, the only way I could ever find out if I truly got a good deal on my vehicles was to get a job here and research it myself.  After discovering that I got a GREAT deal I decided to stay.  CVM continues to provide me the therapy I need to overcome my addiction to new vehicles.  I simply pretend the hundreds of cars on the lot are mine and all is well.  The fact that I get to work with customers to help them find the perfect vehicle, see them drive off the lot, and manage the Business Development Center team is icing on the cake!

    About me:
    I was in the Navy for 12 years (9 years active, 3 reserve) and had the opportunity to see the world (don't get me started).  I'm new to the car industry, but not to marketing.  I have worked in the web development, graphic design and printing industry for nearly 10 years.  I have a passion for design and helping our customers understand what it means to buy a car from Cumberland Valley Motors.

  • Chip Taylor
    Business Development Specialist
    Chip Taylor
    888-609-8193

    Why I work here:  I came to work in the CVM Dodge building as an Enterprise Car Rental employee.  After spending a year in the CVM environment I knew that I wanted CVM to be my home & I joined the team.  The work environment is awesome and the people are great!  Our customer service is unsurpassed and our customers are the best around.

    Why you should choose me as your salesperson:  I am honest, trustworthy and I truly care about your needs.  I am only satisfied when YOU, the customer is satisfied.  It will only take a few minutes of us interacting for you to see that I truly care about people. I enjoy working with new people every day and I enjoy doing anything I can to make sure YOU get the perfect vehicle.

    About Me:  I am new to the car business but not new to providing great customer service and a good, strong work ethic.  I look forward to making a difference while I am an employee here at CVM.

    When I am not working with customers or at the dealership I enjoy golfing, being with friends and family and watching Philly sports.  I would describe myself as being pretty easy-going and even-tempered.

    My Superhero Abilities:
    1.  Faster than a speeding bullet at making you smile
    2.  More powerful than a locomotive at moving any obstacles out of your way so you find the perfect vehicle!
    3.  Able to resist pizza, cake, cookies & ice cream

  • Maggie, Sylvie & Louie
    Friendship Ambassadors
    Maggie, Sylvie & Louie

    Why we work here:

    Hello!  We are the Friendship Ambassadors of CVM Autopark, which means that we will happily welcome you into the CVM family with lots of wags & wiggles.  We love it here and we love our customers.  We want to thank you for considering doing business with us and we thank all of our current customers for your continued business. 

    We know that in order to be successful we need to treat you the way you want to be treated, the way we want to be treated, with lots of treats and no tricks!

     

    How you can get in touch with us:

    In person only.  We can not respond to email or answer the phone because we communicate with tail language.  We can be found in the Dodge building in our mommies' office.  Please visit us - we live to make new friends!

  • Jennifer Mackey
    Service Advisor
    Jennifer Mackey
    717-697-9448

    Why I work here:  I enjoy the interaction with our customers.  I really enjoy getting to know them and helping them with their vehicle - sometimes it's a learning experience for us both.  Plus the employees that work here - most of them are awesome!

    About me:  I live in Chambersburg.  I have 2 kids, ages 12 and 14.  I enjoy reading James Patterson novels, NASCAR, and I am a long time Philadelphia Eagle fan.  Go EAGLES!

    My Superhero Abilities:
    1.  AWESOME Customer service skills
    2.  Makes the "O" in Organization stand for OUTSTANDING

    How to get in touch with me:
    jmackey@cvmautopark.com
    The Dealership:  717-697-9448